At The Capilano, we strive to provide you with a seamless shopping experience, from the moment you place your order to the moment it arrives at your door. Below is an overview of our shipping policy to help you understand our process.
Processing Time
- Orders are typically processed within 1-2 business days after payment is confirmed. Please note that during high-volume periods (e.g., holidays or sales events), processing times may be extended slightly.
- You will receive a confirmation email once your order has been processed and is ready for shipment.
Shipping Options & Delivery Times
We offer a variety of shipping options to suit your needs:
- Standard Shipping: Estimated delivery time is 5-7 business days.
- Expedited Shipping: Estimated delivery time is 2-3 business days.
- Express Shipping: Estimated delivery time is 1-2 business days.
Delivery times may vary depending on your location and any unexpected delays that may occur with the carrier. Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Rates
- Standard Shipping: Flat rate or free for orders over a certain amount (e.g., $50).
- Expedited & Express Shipping: Rates are calculated at checkout based on your location and selected shipping method.
Discreet Packaging
Your privacy is very important to us. All orders are shipped in plain, unmarked packaging, with no reference to the nature of the contents. The sender’s name will appear as [Company Alias] for added discretion.
Tracking Your Order
Once your order has shipped, you will receive an email containing your tracking information. You can use the provided tracking number to check the status of your shipment at any time. If you do not receive a tracking email, please check your spam/junk folder or contact our customer service team for assistance.
International Shipping
We currently offer international shipping to select countries. Please note that delivery times may vary depending on the destination and local customs regulations. International orders may also be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient. We recommend checking with your local customs office for any additional charges that may apply.
Shipping Restrictions
- We are unable to ship to P.O. boxes or APO/FPO addresses at this time.
- Certain products may have shipping restrictions based on local laws and regulations. If there are any issues with shipping to your location, we will contact you immediately to discuss alternative options.
Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with the carrier to investigate and resolve the issue as quickly as possible. Your satisfaction is our top priority, and we will do our best to ensure a positive outcome.
Contact Us
If you have any questions or concerns about our shipping policy, please feel free to reach out to us at [contact email] or [phone number]. Our customer service team is here to assist you and provide any information you may need regarding your order.
Thank you for choosing The Capilano! We look forward to delivering your products quickly, safely, and discreetly.